Refund policy

Return and Refund Policy

At All of the Above , we want you to love your purchase. Because we are a dropshipping store, all orders are fulfilled and shipped directly by our third-party suppliers. We accept returns and process refunds under the conditions below.

Return Window You have 30 days from the date you receive your order to request a return. The 30-day clock starts on the delivery date shown on your tracking information.

Eligibility To be eligible for a return:

  • The item must be unused, in its original condition, and in the original packaging (including all tags and accessories).
  • You must include the original order number and a valid reason for the return.

Non-Returnable Items The following items are final sale and cannot be returned or refunded unless they arrive damaged or defective:

  • Personalized, customized, or made-to-order items
  • Hygiene, beauty, or personal care products (opened or used)
  • Underwear, swimwear, or intimate apparel
  • Clearance, sale, or discounted items (unless damaged/defective)
  • Digital products or gift cards

Damaged, Defective, or Wrong Item If your item arrives damaged, defective, or is not what you ordered:

  • Contact us within 7 days of delivery with photos of the issue.
  • We will offer a full refund, replacement, or store credit at no cost to you (including a prepaid return label in most cases).

Return Process

  1. Contact us at [your support email] or through our returns portal with your order number.
  2. We will provide return instructions and (if approved) a return shipping label or address.
  3. Ship the item back using the provided label or a trackable shipping method.
  4. Once we receive and inspect the return, we will process your refund or exchange.

Who Pays for Return Shipping?

  • For regular returns (change of mind, size/fit issues): You are responsible for the return shipping cost.
  • For damaged/defective/wrong items: We will provide a prepaid return label.

Refunds

  • Refunds are issued to the original payment method within 7–10 business days after we receive and inspect your return.
  • Original shipping fees are non-refundable.
  • You may receive a partial refund if the item shows signs of use or is missing parts.
  • Store credit is often faster and can be used on future orders.

Exchanges We currently do not offer direct exchanges. Please return the item for a refund and place a new order for the replacement (this is the most efficient way with dropshipping fulfillment).

Important Notes

  • Return shipping costs are the customer’s responsibility and are not refundable.
  • We are not responsible for lost or damaged return packages — please use a trackable shipping method.
  • Refunds may take longer to appear on your statement depending on your bank or credit card provider.
  • All policies are subject to change. We reserve the right to deny returns that do not meet the above conditions.

By placing an order with us, you agree to this Return and Refund Policy.